The information we collect:
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for an artwork commission or personalised book signing, for example) if you contact us directly. We use Wix and Paypal to manage our shop orders and payments. These companies are Privacy Shield certified. You can view the relevant policies Paypal here.
How we use your information:
We require this information to understand your needs and provide you with a better service. In particular, we collect it for the following reasons:
To fulfil your order. We may get in touch with you by email or phone if we have questions regarding your order (such as confirmation of personalisation or commission details).
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information we think you may find interesting using the email address you have provided. We will only do this if you have consented to receive this information via our mailing list sign up form on this website. You can change your subscription preferences at any time by unsubscribing from our mailers or by contacting us on the address below.
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
To comply with UK tax law.
When using third-party service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
We retain your personal information only for as long as is necessary to provide you with our services and to fulfil our legitimate business interests and lawful obligations. The data will keep includes your order form, contact details and email correspondence regarding your order. We may also be required to share some of this information to comply with our legal, regulatory and tax obligations.
Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data.
Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office) https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ or call their helpline on 0303 123 1113. Further contact details for the ICO can be found here: https://ico.org.uk/global/contact-us/helpline/
You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
You may also have rights to change, restrict our use of, or delete your personal information. We may be required to store data for legal reasons such as our company tax obligations.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For purposes of EU data protection law, Charlotte Hepburn Art is the data controller of your personal information. If you have any questions or concerns, you may contact us at: